If you are not satisfied, we will offer a refund or exchange on all standard product purchases within ten (10) days of the shipment date excluding any shipping, insurance, restocking charges (if applicable) or other charges where applicable. You must first call 1-201-768-0682 to receive an "RMA" (Return Merchandise Authorization) in order for us to properly process your return.
Merchandise returned without first obtaining an "RMA" (as per above) will result in a credit to the account of the original purchaser in lieu of a monetary refund. The product must be in new, unused and unworn condition with all original packaging materials and unused certificates. If the product you're returning includes a special offer the additional item(s) must also be returned or you may choose to have the cost subtracted from your refund.
Damaged Product Policy: If you receive goods in a damaged condition please inform the carrier (Post Office, UPS , USPS, or Common Carrier) immediately. Sign the bill of lading as products damaged whether it is prepaid or collect to you.
If the carrier do not deliver prodcuts to you by carriers mistake,you must claim to the carrier not to the seller.but the seller must provide shipping evidence such as tracking #
Non-Refundable Merchandise: Some special, discounted or promotional offers have a no return policy. This merchandise is clearly marked with the label "NO RETURN" and materialflow.com return policies do not apply to these items.
If customer want to return due to mis order(,mis specification),no refund but only available exchange products.